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Source: LocalWork.ca Listed: Saturday 04 June, 2022
Viewed: 174 times  

Help Desk Analyst 
Save-On-Foods Position: Help Desk Analyst - FULL TIME With a team of 22,000 of the world s best grocers at more than 180 stores from B.C. to Manitoba, Save-On-Foods is one of BC s Top Employers, B.C. s Most Loved Brand, and a great place to grow your career. Our legacy of outstanding value and customer service dates back more than 100 years and continues in every community we serve, every day. We value service, people, innovation, fun and integrity, and we strive to provide the best customer experience in every market where we do business. At Save-On-Foods we provide opportunities for continuous development, competitive total compensation and a fun working environment. We demonstrate corporate responsibility by living our core values supporting local and celebrating our world class team. We currently have an opportunity for a Help Desk Analyst to join our team in Langley, BC. Reporting to the Team Lead, IT Services, you will be providing first level incident support and resolution for Business Applications and Hardware. You will be responsible for: Providing first level incident support and resolution (Business Applications and Hardware) Resolving OS, Application, Network, Internet, Email, Input and Output device issues Troubleshooting over the phone, email, remote connection and instant message Using knowledge bases and FAQ resources on the Internet and Intranet to troubleshoot incidents to final resolution Escalating issues to Level 2 and 3 resources efficiently Updating information within the Ticketing System and documenting as necessary Following up with end users for status and/or confirming the resolution meets expectations Working closely with IT team members to ensure policies and procedures, instructions, and guidelines of the IT department are followed Conducting incident reviews to identify reoccurring problems. You have: Post-secondary education in computer science and/or 3 years of related work experience Knowledge of Enterprise Application Architectures, Web Application Architectures, Mobile Computing Devices, Windows OS Productivity Tools, and Cloud Computing You are: Able to absorb and retain information quickly Detail-oriented A Strong problem solver with analytical and critical thinking skills Able to follow through effectively with tasks, projects, and troubleshooting Able to multi-task and work in a fast-paced, team-oriented, collaborative environment An exceptional communicator with strong written and oral skills Customer service oriented with exceptional interpersonal skills Able to build rapport, by listening and asking appropriate questions What we offer In addition to a highly competitive salary , we offer a great range of benefits, a company pension plan , free parking, exclusive team member offers , and opportunities for development and career progression . Save-On-Foods is an inclusive team-oriented environment where we recognize achievements and celebrate them. If you want to be part of an organization that makes an impact every day in our local communities, apply online today! This position is based at Save-On-Foods Langley office and the successful candidate is expected to work in person at the office. While we re currently operating with a hybrid work-from-home and in-office schedule, Save-On-Foods has a long history of innovation and collaboration, and we look forward to the day provincial health guidelines allow us to all work together in the office again. Ensuring the well-being of our team members remains our top priority as we transition back to working in the office, and as always, we will continue to follow the guidelines set by our Provincial Health Officer. To meet us in person, please come and see us at The Black Press Career and Post-Secondary Education Event . Free Admission Bring Your Resume Thursday, June 23rd, 2022 11:00 AM - 3:00 PM Langley Events Centre, Field House 7888 200 St. Langley BC. (1136640h)

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