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Source: LocalWork.ca Listed: Friday 27 May, 2022
Viewed: 206 times  
 

Primex Manufacturing 
Customer Support Representative 
Primex Manufacturing Customer Support Representative Job Description: The Customer Support Representative will work as part of the team that is responsible for receiving and processing orders, coordinating shipments, answering phones, responding to emails, providing prompt responses to customer concerns while delivering an exceptional Customer experience. Specific Responsibilities: Ensures timely and accurate data entry into our ERP system, such as order entry, scheduling, acknowledgments, and shipping documents which may include preparing custom documents for international shipments Checks inventory levels to assure availability to support demand Meets departmental key performance indicators (KPI) around order processing and accuracy. Provides excellent customer service to all internal and external customers Cross-departmental collaborations to ensure exceptional customer service Provide customer requested information including but not limited to, shipping dates, tracking information proof of delivery Answers phones in a professional manner, and routing calls as necessary Assists with managing shared inbox Qualifications requirements: 2 years minimum experience in a Customer Service/Support role Positive attitude and strong sense of commitment to deadlines Strong interpersonal skills SYSPRO ERP experience is an asset Salesforce.com experience is an asset Excellent verbal and written communication skills Experience with MS Word Excel Outstanding problem-solving skills Great attention to detail and accuracy Ability to multi-task, prioritize and manage time effectively in a fast-paced environment. Primex Manufacturing 20160 92A Ave Langley, B.C. To meet us in person, please come and see us at The Black Press Career and Post-Secondary Education Event. Free Admission Bring Your Resume Thursday, June 23rd, 2022 11:00 AM - 3:00 PM Langley Events Centre, Field House 7888 200 St. Langley BC. (1136081h)




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