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Source: LocalWork.ca Listed: Saturday 30 July, 2022
Viewed: 28 times  

Mid-Island Co-Op 
Customer Service Representative 
Customer Service Representative Reports to: Liquor Store Manager Department: Liquor Operations Locations: Nanaimo, Parksville, Ladysmith, Duncan Shift: Variable between the hours of 9:00am - 10:00pm Starting Wage: $16.35/hr How to Apply: HR@midisland.crs PURPOSE OF THE POSITION: The Customer Service Representative, Liquor is responsible to ensure customer service is provided through maintaining a safe and efficient operation while adhering to Serving it Right training, provincial legislation, company policies, procedures and standards. KEY RESPONSIBILTIES: Provides customer service and maintains positive customer relations through the proper handling of questions, comments and complaints. Orders, receives and displays merchandise as directed. Processes register transactions, refunds and returns, activates gift cards. Stocks, faces and rotates product on shelves, ensuring display presentation and proper stock levels are maintained. Cleans spills and display fixtures to ensure a neat and organized store is maintained Ensures sales floor and back stock are area clean of cardboard and debris. Ensure the proper care, use and maintenance of equipment and tools; reports repair requirement to the store manager. Handles merchandise ensuring quality, minimizing damages and markdowns, ensures price integrity including price changes. Promotes the prevention of robbery and violence in the workplace. Performs and follows all aspects of cash handling policies and procedures. Performs all aspects of opening and closing duties. Performs all duties while following established Occupational Health and Safety policies and procedures. Other duties as may be assigned from time to time. MARKET: Be a liaison and public relations representative for the Co-op within the communities we serve by delivering world-class customer service to our members and customers; Exemplify the Co-op brand personality. Strive to be Friendly, Caring, Proud, Authentic, Trusted, Honest, Successful and Knowledgeable in each and every interaction with our members, customers, employees, suppliers, and stakeholders; Embody our employee values. Demonstrate Integrity, Community, Respect and Teamwork in everything we do. Promote our Co-op brand values: Locally Invested, Community-Minded, and Lifetime Membership Benefits; and Consistently deliver legendary service to make all guests of our Co-op feel at home here. CONTACTS: Members/customers Suppliers/vendors Division/Department ManagersStaff members QUALIFICATIONS Grade 12 education or acceptable combination of education and experience Basic receiving ordering and merchandising skills Strong math skills and basic computer skills (Microsoft Word, Excel and Outlook) Current Serving it Right certification or willingness to obtain prior to start date Team player with strong communication skills Ability to physically fit and can lift, push, and pull up to 50 lbs. Prefer retail experience and/or specific retail liquor experience Alignment with Mid Island Co-op s values of Community, Respect, Integrity and Teamwork . WHAT WE OFFER Rewards Recognition Professional Development Career Opportunities Company events Employee Assistance Program Bonus Opportunities And much more! To meet us in person, please come and see us at The Black Press Career and Post-Secondary Education Event. - Free Admission - Bring Your Resume Thursday Aug 25, 2022 11:00 AM - 3:00 PM Country Club Centre Shopping Mall 3200 North Island Hwy, Nanaimo, BC (1139855h)

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