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Source: LocalWorkBC.ca Listed: Friday 29 September, 2017
Viewed: 113 times  
 

ICBC 
Broker Enquiry Representative 

Reference Number: 110147

Position Highlights

Broker Enquiry Representatives provide support and information to the broker community on issues such as motor vehicle registration, licensing and insurance matters. As the first point of contact, your dedication to our customers and ability to efficiently and effectively respond to broker enquiries in a polite and professional manner is essential.

As a BEU Representative, your duties will include:

Providing efficient and effective responses to broker enquiries in a polite and professional manner

Providing guidance and information on issues such as motor vehicle registration, licensing and insurance matters

Assisting with the implementation of new insurance services and initiatives

Processing of payments and fees

Routinely access computer databases and reference manuals to research and obtain the required information to best enable the broker to complete the customer transaction

This role is located in North Vancouver however, there may be an option to work out of a Surrey location in the future.

The hours of operation are as follows but may change due to operational needs. Shifts will be scheduled within our hours of operation:

* Monday to Friday: 8:30am to 8:00pm

* Saturday: 8:30am to 6:00pm

Position Requirements

To be considered for this position, you will bring:

Exceptional customer service and communication skills

Ability to multi-task and think critically

Strong analytical, listening, questioning, and organization skills

Ability to explain and provide advice on policies and procedures in understandable terms.

The ideal candidate will have:

Autoplan or broker experience with experience working with PolicyCenter.

Preference will also be given to candidates actively working towards a CAIB or CIP designation.

Please note these positions require wearing a telephone headset for extended periods of time in a call center environment.

Position Information

A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. Make the most of your skills and take the opportunity to grow and develop your career. You can expect a competitive salary, comprehensive benefits and a challenging work environment. Drive your career with us.

ICBC is an equal opportunity employer, and invites applications from all qualified candidates To connect with us please email recruitment@icbc.com Posting Code: TJVAN




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