← Back to list of ads

Source: LocalWorkBC.ca Listed: Tuesday 09 July, 2019
Viewed: 7 times  
 

SpeedLine 
Support Technician 
Support Technician - Call Centre Location : Abbotsford Job Description At SpeedLine , we re passionate about delivering products and services that make our clients successful. That s our mission, and we work hard to achieve it. A leading tech employer in the Fraser Valley since 1990, and a Top 100 Tech Company in BC, SpeedLine is the leading developer of pizza delivery point of sale (POS) software in North America. We re in a dynamic slice of the software industry, creating and supporting technology solutions that help restaurant chains deliver millions of pizzas each week. Today, we're growing quickly to develop and market the next generation of restaurant ordering and delivery software, built on the latest cloud technologies. We are looking for Support Technicians to join our passionate, customer service focused team and contribute to our ongoing successful operation in Abbotsford, BC. If you are looking for an in-house Support Technician role with a company that has been developing, selling, supporting and installing their own software product for over 20 years and where your input and ideas can help continue to make us successful then this role is for you. Our hours of operation are 7 days a week from 6AM to Midnight and shift schedules vary within those hours. Some Key Responsibilities: The Support Technician applies his or her specialized technical knowledge of SpeedLine s product family (and integrated technology solutions) and use professional judgment to investigate, analyze, design, develop, and implement solutions for customers. Address and resolve technical problems through a variety of methods, including complex troubleshooting, research, programming, educating, remote system access. Answer the Support phone line and open, update, and close calls in the CRM system all within service level. Manage technical projects for customers, seeing the customer through to a solution. Provide short over-the-phone training sessions. Collaborate with third party vendors as necessary to resolve technical problems including, but not limited to, technical communication issues between products and payment card processing issues. Conduct proactive calls to customers for follow-ups and special project assignments. Collect and analyze menu, system information, and data files from customers. Program customer systems, at times from scratch, including complex SpeedLine menu, inventory and system configurations, networks and routers. Effectively communicate policies and procedures. Provide follow up emails to confirm call closure and to facilitate feedback on support and the SpeedLine product. We require: Minimum one-year experience in a first level technical support position Excellent interpersonal and customer service skills. Excellent verbal and written communication skills. Detail oriented and strong multitasking skills. Strong analytical and problem-solving skills. Operating system, small network and system support knowledge and experience. Excellent typing and computer skills. Attentive to detail, and the ability to juggle multiple projects and react quickly to changing priorities. Ability to learn quickly, work independently, problem-solve, and perform a variety of tasks. Ability to serve as an interface for the organization. High school graduate (Grade 12 or equivalent). Have and maintain a valid BC driver s license. Available to work a flexible schedule. (Our call center is open 365 days a year from 6am to midnight.) Considered an Asset: Knowledge of restaurant operations and the technical requirements of a successful point of sale installation. A post-secondary degree, diploma, or certificate program in a related field. Pay and Benefits: Working with our in-house developed and managed software POS systems. Competitive salary plus bonus incentives up to $5100 per year. Competitive benefits package (medical and dental) Paid annual vacation. Annual compensation review. Group RRSP. Four-week paid training program. Ongoing refresher training and associate programs, to support your professional growth, career path, and long term success. Regular one-on-one coaching sessions. Company support for employee wellness, fun, and giving back through Health Wellness, Green, and Giving committee events and initiatives. Regular onsite and offsite staff social events throughout the year hosted by our Social Committee. Comfortable and friendly work environment. Game room, lunch room, free parking, coffee and tea, and TV lounge. Apply Now: Clearly outlining your relevant experience, please email your resume and cover letter with the subject line "Support Technician - Call Centre - Your Name". Please use PDF format only for attachments. No telephone inquiries please. Must be eligible to work in Canada. We would like to thank all candidates in advance for their interest. Only those considered for an interview will be contacted. The world market for pizza is $128 billion each year. Restaurant delivery is growing consistently in pizza, and explosively in the restaurant industry as a whole. That's great news at SpeedLine, where our local team develops, markets, and supports the leading point of sale solution for this large, technology-hungry industry. Since 1990, we have delivered software solutions to thousands of pizza, quick service, and multi-concept restaurants and chains. Learn more about SpeedLine at: www.speedlinesolutions.com (1062194h)




Save this AdSave this Ad  
Share this listing:
Email a Friend








 Keep Our Site Safe, Report Abuse 

← Back to list of ads