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Source: LocalWork.ca Listed: Saturday 07 March, 2020
Viewed: 120 times  

Hyatt Place Kelowna 
Lobby Host 
Lobby Host - Job Description Do you take pride in the work that you do? The Lobby Host is one of Hyatt Place Kelowna s most important positions. Candidates will provide exceptional customer services to every single guest entering the Hyatt Place Kelowna. Responsibilities Skills Must possess great customer service skills, problem solving skills and multi-tasking skills. Must be able to remain calm under pressure and able to work with minimum supervision. Must be well versed with Microsoft office and ability to stand for 8 hours. Working Knowledge of PMS like Opera is an asset. Must be flexible and be available on Weekdays, Weekends, Holidays and be able to work mornings and afternoons. Check in and out process, answering phone calls for reservations and handling all in-house guest requests, etc. Pre-block reservations- Identify repeat guests, assign welcome gifts for top corporate clients Co-ordinate with the Sales Department for group arrivals and special requests Handle customer complaints with minimum management involvement Work independently with minimum supervision Attend to other tasks assigned by the Front Office Manager and General Manager Assist with all other departments, as necessary Liaison with F+B staff to assist in the Hyatt Place Kelowna Bistro Hyatt Place promotes a strong Team environment and part of this culture requires cross training for onboarding of each new hotel Colleague who must accept to be trained in all departments and areas of the operation. Each new Colleague will learn to clean and make up a room, cook all items on the approved menus, answer telephone calls and check in and check out World of Hyatt Guests. Embrace the Hyatt Place Culture of We care for people so they can be their best . COMPENSATION Hourly rate of $15.00/Hour based upon a minimum of five days per week on duty. With successful completion of your 3 month probationary period which will start from the hotel opening (as opposed to your date of hire) we will pay an additional $.75/Hour retroactively, based on your total hours worked. On successful completion of the probationary period outlined above, your new hourly wage will be $15.75 per hour. Health and dental benefits package with Total Guard covered by Company at no cost to you applicable after the applicable 3 month probationary period. Please note that to continue to be eligible for benefits, full time employment status (minimum 32 hours per week) must be maintained. Includes 80% health and dental coverage Includes $10,000 life insurance Probationary period of three (3) months (post opening). 4% Vacation Entitlement per year Please submit resume and cover letter to: ryan.coome@hyatt.com To meet us in person please come and see us live on site at The Black Press Education and Career Fair Thursday, March 12th from 11:00 am - 3:00 pm at the Rutland Soccer Dome, behind the YMCA, 705 Dodd Rd, Kelowna, BC (1085786h)

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