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Source: LocalWorkBC.ca Listed: Thursday 28 February, 2019
Viewed: 6 times  
 

Eco Paving 
Customer Service Representative 
Job Description Customer Service Representative Basic Function The Customer Service Representative (CSR) is the first point of contact for all prospects and clients. S/he works with the sales team to qualify prospects and convert qualified leads into estimates. The CSR follows up on incoming emails and voicemail requests and provides product information. They also schedule tradeshows and other sales events and follow-up on any resulting leads. Qualifications Education High school diploma or equivalency. Some post-secondary classes preferred. Admin training, online or by seminar is an asset. Experience 1+ year(s) working in customer service, sales or marketing. Experience with data entry or CRM software is an asset. Previous customer service or lead qualification training is an asset. Skills Strong organizational skills. Strong relationship and rapport building skills. Strong oral and written communication skills. Average typing speed of 50 WPM. Knowledge of computer productivity software including Mac OS, Microsoft Office, Google Apps, and other applications. Personal Characteristics Light them Up - We create raving fans out of clients and we have fun doing it! Professional - We show up on time and deliver every day in every way. Remarkable - Working with Eco Paving is so unique that people can t help but talk about it. Family - We treat each other with caring, love and encouragement. Accountable - We take responsibility for our actions and our results. Coachable - We have a willingness to learn from each other and get better Detail Oriented - We give our full attention to the specifics on every task General Must speak, read and write English fluently. Long work hours expected during peak times (50+ hour weeks) Adaptable to changing priorities in a high paced work environment. Duties Sales Acts as first point of contact for all phone calls and emails, routing communications as appropriate. Checks email and voicemail messages hourly, including junk mail folders, to ensure all inquiries are addressed within 2 hours of initial request (during the workday). Logs new calls and clients in the CRM. Adds clients to the company newsletter. Follows up on all sales inquiries from email, voicemail and tradeshows daily, using the sales process and the appropriate phone and email scripts. Notifies and invites all qualified, Unbooked Leads and Unbooked Estimates to ongoing installations in their neighbourhoods. Sends information packages to interested, qualified leads. Enters new prospect/lead details into the CRM software. Qualify and disqualifies leads using company guidelines and lead qualification requirements. Reconnects with all Unbooked Leads annually to qualify and schedule an estimate appointment. Schedules estimates with qualified leads and notifies the assigned Sales Reps. Reconnects with Unbooked Leads when appropriate to increase conversion of qualified leads. Organizes estimate appointments (times locations) in such a way that minimizes daily travel time between clients for each Sales Rep. Communicates client/project details to Ops Coordinator and Sales Reps. Confirms sales appointments with clients and Sales Reps 1 day in advance of estimate appointment. Re-schedules missed appointments, giving priority to clients whose appointments were missed due to if the cancellation was initiated by Eco Paving staff. Maintains accurate customer/project details in CRM. Manages before and after image rendering process for sales presentations - installation mockup photos. Sends post-project survey to clients upon project completion. Populates the Project Location List project details and photos, upon client approval. Arranges written thank you cards and gifts for clients added to the Projects Location List . Informs clients of the referral program. Marketing Books and confirms attendance at regular tradeshows that are attended annually. Researches and gathers information for potential new tradeshows and sales events. Schedules, arranges payment and organizes tradeshow details for Eco Paving exhibits with approval from the Sales Manager. Confirms all tradeshow details 1 month in advance, including booth size, attendance expectations, services available onsite, required equipment and supplies, and sales team logistics . Confirms transportation and shipping methods for tradeshow equipment (truck availability) 1 week in advance of the tradeshow. Invites all qualified, Unbooked Leads and Unbooked Estimates to upcoming tradeshows in their areas, providing free admissions when possible. Inputs, manages and updates tradeshow lead information in the CRM and appropriate tracking spreadsheets. Calls clients for testimonials. General Creates and updates processes, procedures, checklists, and other documentation. Attends regular meetings as required. Assists with other duties as required. How to Apply: careers@ecopaving.com To meet us in person, please come see us live on site at The Black Press Extreme Education Career Fair, Thursday, March 14th from 11:00am-4:00pm at the Greg Moore Youth Centre 11925 Haney Pl, Maple Ridge. (1043864h)




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